Refund and Returns Policy

Last Updated: 04/03/2025

At MG Vibe Innovations, we value customer satisfaction and strive to ensure you receive high-quality products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may return a product for a refund or exchange under the following conditions:

• The item must be returned within 7 days from the date of delivery.
• The item must be unused, in its original packaging, and in resellable condition.
• Proof of purchase (receipt or order confirmation) is required.
• Certain products, such as personalized items, opened software, or consumables, may not be eligible for returns.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Items damaged due to misuse, neglect, or unauthorized modifications.
• Clearance or final sale items.
• Digital products, software downloads, and gift cards.
• Earbuds, headphones, and personal care electronics (for hygiene reasons) if opened.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us – Email us at info@mgvibeinnovations.com or call 09166750139 to request a return authorization.
2. Package the Item – Securely pack the product with its original accessories and packaging.
3. Ship the Item – Send the package to the return address provided in our response. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Processing – We will inspect the item upon arrival and notify you of the refund or exchange status within 14 business days.

4. Refund Policy

• Refunds will be processed to the original payment method within [X] business days after approval.
• Shipping fees and handling charges are non-refundable.
• If the return does not meet our criteria, the item may be returned to you at your expense.

5. Exchange Policy

• If you received a defective or incorrect product, we will replace it at no additional cost.
• Exchanges are subject to product availability. If the item is out of stock, a refund or store credit will be issued.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [X] days of delivery with:

• Your order number
• Photos of the damaged item and packaging
• A brief description of the issue

We will arrange for a replacement or refund after verification.

7. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once an order has been shipped, it cannot be canceled. You may return the item following our return process.

8. Contact Us

For any refund or return inquiries, please contact us:

📧 Email: info@mgvibeinnovations.com
📞 Phone: 09166750139
🌐 Website: MGVibeInnovations.com

We appreciate your business and are committed to providing the best shopping experience at MG Vibe Innovations.